FAQ
Orders and Returns
What is your return policy ?
We accept returns on eligible items within 30 days of delivery, provided they are unused, in their original packaging, and meet our return conditions.
How do I initiate a return or request a refund?
To start a return, please contact our customer support team at nexoranest@gmail.com. We’ll guide you through the process.
What should I do if I receive a damaged or defective product?
If you receive a damaged or faulty item, please reach out to us immediately with photos of the product, and we’ll arrange a replacement or refund.
Can I return opened or used products?
For health and safety reasons, we cannot accept returns on used kitchen tools, opened ingredients, or bakeware that shows signs of use.
Are there any non-returnable items?
Yes, perishable items (like food ingredients) and clearance/sale products are non-returnable. Please review product details carefully before purchasing.
Shopping Information
What are the shipping rates for orders on Nexora Nest?
Shipping rates are calculated at checkout based on your location and order size.
Do you offer free shipping on orders?
Yes, we offer free shipping on orders above $50.
How long will it take for my order to arrive?
Orders are usually processed within [1–3 business days]. Delivery typically takes [3–7 business days], depending on your location.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with a tracking number.
Can I change my shipping address after placing an order?
If your order hasn’t shipped yet, you can update your address by contacting our support team as soon as possible.
What happens if I receive the wrong or damaged item?
Please contact us immediately with your order number and product photos. We’ll arrange a replacement or refund at no additional cost.